Refund policy

RETURNS AND EXCHANGES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  If 30 days have gone by since receiving your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

IMPORTANT:  To process a return or exchange we will need pictures of the affected products, pictures of any invoices, pictures of the tracking information on the package, and a short video of the affected products.

Non-returnable items include:

Free gifts

Gift cards

Promotional items (including products on sale)

Products that are not defective

Any item not in its original condition, is damaged, or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Any item in transit with a tracking number (see cancellation policy below)

To complete your return, we require a receipt or proof of purchase, original shipping label, as well as the defective product.

Please do not send your purchase back to the manufacturer.  We will provide a return shipping address to you after your return request is reviewed and approved.  

To start a return, you can contact us at support@LuxuryLureCo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@LuxuryLureCo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or Missing refunds

If you haven't received a refund yet, first check you bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next, contact your bank.  There is often some processing time before a refund is posted.  If you've done all of this and you still have not received your refund yet, please contact us at support@LuxuryLureCo.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.  Once the returned item is received, a gift certificate or store credit will be emailed to you.  

If the time was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.  

Return Shipping

To return your product, you should follow instructions sent to you after contacting support@LuxuryLureCo.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancelled Orders

We do our best to process your order as soon as possible, so we are only able to cancel orders within 24 hours of your purchase. If it has been more than 24 hours after your purchase, then the order must be returned following the return policy as soon as the goods are received. The terms and conditions of the returns and exchanges policy will be used to determine whether or not your order is eligible for a refund. 

Good Will  

There are certain situations where only partial refunds, store credit, or discount codes are granted as an act of good will. If you have any questions regarding the terms of our Returns and Exchanges Policy, please email us at  support@LuxuryLureCo.com.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.